This senior role combines strategic ownership with hands-on execution. You will lead cross-functional initiatives, shape program investment, and establish repeatable processes for system integrators, technology partners, and solution providers.
Key responsibilities
Program strategy and structure
- Define the ecosystem program strategy and roadmap, aligned with company priorities and partner business models. Translate priorities into investment and delivery plans.
- Design partner tiers, benefits, and progression paths. Establish scalable processes across the partner lifecycle.
Capability development
- Own role-based learning journeys for partner commercial and technical teams and customers, covering onboarding, product knowledge, solution design, and deployment readiness.
- Develop competency frameworks, assessments, certifications, and reusable learning content with cross-functional experts. Coordinate training and readiness for product releases.
Ecosystem activation
- Create programs that help partners progress from onboarding to qualified opportunities, validated solutions, and customer deployments. Coordinate clear handoffs to responsible teams.
- Build repeatable co-selling and joint go-to-market initiatives. Drive partner participation and program improvement through targeted engagement and feedback.
Systems and operational readiness
- Own business requirements and the roadmap for the partner portal and learning management system, supporting partner self-service, learning, and certification.
- Coordinate platform rollout and integrations, and establish clear ownership for ongoing content, maintenance, and support.
- Align partner data and workflows across the CRM, portal, and learning platform to support partner management and commercial reporting.
Governance and cross functional leadership
- Establish clear program governance, participation terms, and rules of engagement.
- Lead cross-functional delivery, align priorities and resources, and communicate risks and recommendations to leadership.
- Manage program budgets and performance reporting. Use partner feedback, adoption data, and commercial insights to prioritize improvements and guide investment decisions.
