Your mission
As a Customer Success Manager focused on the Enterprise sector, you will be at the forefront of the Wandelbots mission to revolutionize industrial automation with software-driven solutions that scale across robots and production sites.
You will be responsible for driving and executing an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA platform and become future-proof, software-driven manufacturing organizations of excellence.
You will work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to robotics than ever before.
What You'll Do
You will be responsible for driving and executing an Enterprise Customer journey that enables our Customers to adopt and scale the Wandelbots NOVA platform and become future-proof, software-driven manufacturing organizations of excellence.
You will work cross-functionally with Product, Engineering, Design, and your Revenue colleagues to bring innovative solutions to the market that allow our customers and users easier access to robotics than ever before.
What You'll Do
- Lead the Customer journey from late-stage Sales to full onboarding and beyond
- Develop collaboration plans with your Customers to ensure their success, making sure they are maximising their outcomes from Wandelbots products and services
- Develop land and expand strategies that drive growth, from proof-of-concept projects to enterprise-wide rollouts
- Monitor Customer sentiment and health and proactively address potential issues
- Design and coordinate trainings, technical workshops, expert consultation, and other support services and solutions to ensure issue resolution and product adoption
- Gather Customer feedback and insights to inform our revenue generation strategies and support the Product and Engineering team in product development
- Represent the voice of the customer, with data, within internal discussions